Terms & Conditions nego77 – A Complete Guide for Malaysia Members

These Terms & Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and nego77 ("Platform", "We", "nego77"). By accessing, registering for, or using any part of the nego77 platform — whether via the website, mobile app, or any other interface — you are deemed to have read, understood, and agreed to be bound by all provisions set out in these Terms.

If you disagree with any part of these Terms, please stop using the nego77 platform immediately and contact our support team to close your account in an orderly manner.

To register and use the nego77 platform, you must meet all of the following eligibility requirements without exception:

• Aged at least 21 years of age at the time of registration. Nego77 does not accept underage members under any circumstances. Age verification will be conducted during the KYC process.
• Is an individual registering for personal use only — not as a company representative, agent, or third party.
• Not falling under any category of individuals prohibited from using online gambling services under the laws or regulations applicable to you.
• Has never previously been suspended or banned by nego77 for any reason.
• Registering voluntarily and of your own free will, without any form of coercion or pressure from any party.
• Using accurate, up-to-date personal information that belongs to you during registration.

Nego77 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation may result in your account being temporarily suspended until verification is complete.

Each individual is only permitted to hold one (1) active account at nego77 at any one time. Creating multiple accounts — whether using the same identity, the same bank details, the same device, or the same IP address — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all existing balances.

When registering, you are required to provide the following information accurately and truthfully:

• Full name as per your IC or passport
• Identity card number (MyKad) or valid passport number
• An active Malaysian mobile number registered in your name
• An active and accessible email address
• Bank name and account number for withdrawal purposes

You are solely responsible for ensuring your account information remains up to date. If your phone number, email address, or banking details change, please update them under "Account Settings" or contact the nego77 support team within 7 days.

Nego77 accepts deposits via the following Malaysian payment methods: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX (including Maybank2u, CIMB Clicks, and other major Malaysian banks). The minimum deposit is RM10 and there is no maximum deposit limit set, except for any limits imposed by your own payment service provider.

All withdrawals must be made to an account or e-wallet registered in the same member's name. nego77 will not process withdrawals to third-party accounts under any circumstances. This is a security measure to protect member funds from fraud and money laundering.

Nego77 reserves the right to request identity verification documents (KYC) before processing your first withdrawal or any withdrawal exceeding a certain limit. Documents typically required include a copy of your MyKad and a recent bank statement. The KYC process is usually completed within 24 business hours.

Nego77 offers a wide range of promotions including deposit bonuses, cashback, Sports Betting rebates, free spins, and special seasonal promotions. All promotions are subject to specific terms stated on their respective promotion pages. The general terms applicable to all nego77 promotions are as follows:

• Each member is only eligible to claim each type of promotion once unless stated otherwise. For example, the 100% Welcome Bonus applies to new members' first deposit only.
• Bonus funds cannot be withdrawn directly — they must first meet the rollover (turnover) requirements specified before they can be converted into withdrawable cash.
• Rollover is calculated based on the total amount wagered using bonus funds, regardless of whether those bets win or lose.
• If a member attempts to circumvent rollover requirements through methods such as opposing bets (hedging), nego77 reserves the right to void the relevant bonus and associated winnings.
• Promotions are limited to one account per person — one individual, one device, one IP address, one phone number, one bank account. Any attempt to claim multiple promotions through unauthorised means may result in account closure.
• Nego77 reserves the right to modify, suspend, or terminate any promotion at any time, with reasonable notice given to members.

For full details on each current promotion, please visit the nego77 Promotions.

All games and betting at nego77 — covering Sports Betting, Live Casino, Slots, Jackpot, Lottery, Live Matches, and Badminton — are subject to the following general rules:

• Verified game results are final and cannot be appealed unless there is clear evidence of a technical error on nego77's part.
• In the event of a technical disruption or disconnection during gameplay, nego77 will use server records to determine the last valid game outcome.
• Confirmed bets cannot be cancelled by the member unless otherwise stated in the specific rules of the relevant section.
• Nego77 reserves the right to void bets or matches where there is evidence of manipulation, match-fixing, or any activity that compromises the integrity of the match in question.
• The odds displayed at the time a bet is placed are the odds that apply — any change in odds after a bet is confirmed will not affect your bet.
• For live betting, any wagers placed during a broadcast interruption or data delay may be voided if the odds offered did not accurately reflect the actual match situation at that time.

Nego77 uses 256-bit SSL encryption for all communications between your browser and our servers. However, the security of your account also depends on the steps you take yourself. You are responsible for:

• Using a strong, unique password for your nego77 account — at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols.
• Not sharing your password or login credentials with anyone, including family members.
• Log out of your account after every session, especially when using a public or shared device.
• Report immediately to the nego77 support team if you suspect your account has been accessed by an unauthorised party.

The KYC (Know Your Customer) process is mandatory for all first-time withdrawals and any withdrawal exceeding RM2,000 in a single day. Accepted KYC documents at nego77 include your MyKad (front and back), a valid Malaysian passport, and a bank or e-wallet statement dated within the last 3 months. All KYC documents are stored securely and are not shared with third parties except as required by law.

The following activities are strictly prohibited on the nego77 platform and may result in immediate account closure, forfeiture of all balances, and reporting to the relevant authorities:

• Money laundering: Using the nego77 platform for money laundering or any other unlawful financial activity.
• Identity fraud: Registering with false information, using another person's identity, or submitting fraudulent KYC documents.
• Technical bug exploitation: Deliberately exploiting any errors or bugs on the platform to gain an unfair advantage.
• Collusion: Cooperating with other players or outside parties to manipulate game outcomes or exploit the system.
• Duplicate accounts: Registering or using more than one account to claim promotions or circumvent set limits.
• Threats or interference: Threatening, insulting, or harassing any nego77 staff or other members in any form.
• Use of automated software: Using bots, scripts, or any automated software to manipulate games or the nego77 betting system.

Nego77 reserves the right to suspend or close any account where there is reasonable cause, including but not limited to a breach of these Terms, suspicious activity, or at the request of the relevant authorities. In most cases, nego77 will notify the member of the suspension via email and allow an opportunity to provide an explanation within 7 business days.

Members may also request account closure at any time by contacting nego77's support team. Prior to closure, all valid cash balances (excluding bonus funds with unfulfilled rollover requirements) will be returned to the original payment method within 3–5 business days.

For account closures related to Responsible Gaming (self-exclusion), the closure process is subject to stricter conditions and no appeals can be made during the chosen self-exclusion period.

Nego77 takes its social responsibility seriously. We believe that betting should remain a form of entertainment and should never become a source of financial stress or personal hardship for our members. To this end, nego77 provides the following tools free of charge to all members:

• Daily/Weekly/Monthly Deposit Limits: Set a maximum amount you can deposit within a given period. This limit takes effect immediately and can be lowered at any time, but increases require 48 hours to come into effect.
• Betting Limits: Set a maximum amount per single bet or for total daily betting.
• Cooling-Off Period: Take a break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions.
• Self-Exclusion: Close your account permanently or for a minimum period of 6 months. No appeals or exceptions can be made during the self-exclusion period.
• Self-Assessment: An online self-assessment tool to help you evaluate whether your gaming habits are at a healthy level.

For more information about nego77's Responsible Gaming programme, please visit the Responsible Gaming.

Nego77 is committed to protecting the privacy of all members in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA). Personal data you provide to nego77 is used solely for the following purposes:

• Member account management and verification
• Processing financial transactions (deposits and withdrawals)
• Delivering promotional information and platform updates (with your consent)
• Fulfilment of legal requirements and regulatory compliance
• Improving user experience based on usage patterns that do not identify individuals

Nego77 will not sell, transfer, or disclose your personal data to third parties for marketing purposes without your explicit consent. For full details on how nego77 manages your data, please read the nego77 Privacy Policy.

Nego77 is committed to resolving every member complaint promptly, fairly, and transparently. If you have any complaint relating to the platform, games, promotions, or financial transactions, please follow the procedure below:

1. Step One — Contact Customer Support: Contact the nego77 support team via 24/7 live chat or email at support@nego77.run. Please include your account number, the date and time of the incident, and a detailed description of the issue. Our team will respond within 24 hours.
2. Step Two — Formal Complaint Escalation: If the initial resolution is unsatisfactory, you may request an escalation to nego77's Complaints Management Department via the same email address with the subject line "FORMAL COMPLAINT". A case reference number will be issued to you within 24 hours, and a final decision will be provided within 7 business days.
3. Final Decision: Decisions made by nego77's Complaints Management Department are final for all gaming and betting-related disputes. For disputes involving financial transactions, an additional appeals process is available within 14 days of the initial decision.

Nego77 reserves the right to amend these Terms & Conditions at any time. However, we are committed to giving all members sufficient notice before any amendment takes effect:

• For minor amendments (such as updates to contact information or language clarifications), notice will be given at least 3 days before taking effect.
• For material amendments (such as changes to withdrawal policies, bonus terms, or betting limits), notice will be given at least 7 days before taking effect.
• Amendment notices will be sent to your registered email address and delivered via in-platform notifications on nego77.

Continued use of the nego77 platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw all funds before the effective date.

For any enquiries regarding nego77's Terms & Conditions, please contact us at support@nego77.run or via 24/7 live chat within the platform. Our team is available to assist in Bahasa Melayu at any time.